Consumer Advice

Consumer Law In an increasingly competitive consumer market customers expect good service, quality products and an efficient customer complaints process. Unfortunately not all retailers, manufacturers or service providers have recognised the importance of their customers and when conflict arises it is sometimes necessary to seek legal advice.

Ison Harrison want to advise you on your complaint. If necessary we will act for you in order to seek a financial remedy.

We have acted for consumers in enforcing their rights in the following areas

Bank charges – we have been involved in a class action challenging the levies charged by banks on overdrafts etc.
Holiday claims – ‘it was a building site’ etc.
Product mis-selling – endowments etc
Faulty goods
Faulty workmanship
Misrepresentation
Unfair contract terms

Consumer law is a fairly broad area. There may be a very simple solution to recommend, there may be protracted correspondence or litigation to enter into in order to reach a successful outcome. Either way we will be able to advise you on the best approach to take.

Call or e-mail a member of the consumer team for your free advice.