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Client Feedback Questionnaire

We all need feedback. How would we know if we are doing things right, or indeed if we could do things better.

Help us improve - or tell us that we are great!

Please take the time to complete the feedback form. The form is personal to your experience and obviously reflects the qualities of the person whom you have been dealing with. You will either make their day or highlight an issue that needs addressing.

Thank you for your time.

Email First Name Surname

Please select who you wish to leave feedback for

Please select a member of staff Please select an item.

Q1, How satisfied were you with our overall level of service?

Very Satisfied Fairly Satisfied Undecided
Fairly Dissatisfied Very Dissatisfied

Q1a, If dissatisfied, please tell us briefly why this is.

Q2, Did we give you information/advice that was easy to understand?

Very Easy Fairly Easy Undecided
Fairly Difficult Very Difficult

Q2a, How might we improve?

Q3, How informative did you find our staff?

Very Good Fairly Good Undecided
Fairly Poor Very Poor

Q4, How well did we keep you up-to-date with progress?

Very Well Fairly Well Undecided
Fairly Poor Very Poor Not Applicable - One off advice given

Q5, How well did we listen to what you had to say?

Very Well Fairly Well Undecided
Fairly Poor Very Poor

Q6, Did we treat you fairly at all times?

Yes No Don't Know

Q6a, If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7, Would you recommend us to someone else if they needed legal help or advice?

Certain to Likely to Undecided
Unlikely to Certain not to

Q7a, Please give your reason(s) for your answer to Q7.

Q8, Was the result of your case better, worse or the same as we had advised you?

Better Same Worse

Q9, Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q10, Do you have any further comments or suggestions that may help us to improve our level of service?

Q11, May we contact you with regard to future promotions / newsletters?

Yes No

Do you wish to make a formal complaint ?

Yes No