ison harrison solicitors: Litigation

Litigation Whilst no firm welcomes complaints we recognise that sometimes a client’s experience of a law firm or individual has not been a good one. This may result in the client wishing to highlight this on a feed back form or in lodging a formal complaint.

We take complaints seriously.

If you wish to make a formal complaint then please follow the procedure set out below. You will see that in the first instance we invite you to contact the head of the department with whom you have been dealing, Jonathan Wearing our managing partner, or Stephen Harrison our complaints partner. Contact details can be obtained by accessing the relevant individual via the ‘Our People’ section of this website.

How to make a complaint

1. Lodge complaint by telephone, letter or e-mail to department manager.
2. Department manager shall consider the nature of the complaint.
3. Unjustified and justified (minor) complaints shall be dealt with at department manager level.
4. Justified (serious) and actionable complaints shall be referred to Stephen Harrison (complaints partner)
5. If department manager is unavailable then complaints should be referred to Stephen Harrison (complaints partner) or Jonathan wearing (managing partner)
6. Complaints shall be dealt with in a courteous, prompt and proportionate manner and in accordance with the complaints protocol.

Download - Ison Harrison Complaints Protocol

Download - Client Complaints and Professional Negligence