Our People - Professional Negligence

Q1, How satisfied were you with our overall level of service?

Q1a, If dissatisfied, please tell us briefly why this is.

Q2, Did we give you information/advice that was easy to understand?

Q2a, How might we improve?

Q3, How informative did you find our staff?

Q4, How well did we keep you up-to-date with progress?

Q5, How well did we listen to what you had to say?

Q6, Did we treat you fairly at all times?

Q6a, If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7, Would you recommend us to someone else if they needed legal help or advice?

Q7a, Please give your reason(s) for your answer to Q7.

Q8, Was the result of your case better, worse or the same as we had advised you?

Q9, Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q10, Do you have any further comments or suggestions that may help us to improve our level of service?

Q11, May we contact you with regard to future promotions / newsletters?

Q11a, What is your preferred method of communication?

Email Telephone

Name:
Email Address:

Name:
Telephone No:

Do you wish to make a formal complaint ?