Our future ambitions include the following:
- We want to be the obvious choice of solicitors for both individuals and businesses in and around Leeds – whatever the issue.
- We want to be recommended by our clients for providing value for money and for being a pleasure to work with.
- We want to be known for our straightforward approach, our enthusiastic attitude and our uncomplicated charging structures.
- We want to develop a national reputation for being an excellent regional law firm.
Do we want to be the biggest?
In our book "Medium is Best"; if a firm becomes too large then a different culture develops and the organisation's structure becomes complicated. If a firm is too small then it is not able to offer the breadth of services that we do and departments such as IT support would be lacking. Many clients say they chose us because they had become disillusioned with huge national firms they used to instruct. We are able to provide high level technical advice but a truly personal service as well.
Do we try to do too much?
We don't believe we can ever offer too much for our clients; we are a full service legal firm, able to advise clients on all areas of law. Having this breath of services doesn't mean that we can't give specialist advice; simply that we have many specific specialist teams. As a law firm we are unusual in being able to provide the breadth of services that we do. Not only do we cater for blue chip companies, we also represent individuals in all manner of ways. We are extremely proud of the reputation that we have developed in each different legal advice area and find that despite doing just about everything, we are able to do it very well.
Could the image of lawyers be improved?
We are aware of the poor public perception of lawyers; they have many negative connotations attached and are seen as opportunists. We intend to improve our image and will work hard to better relate to all of our clients. We aim to demonstrate honesty, straightforwardness and professionalism, whilst at the same time remaining friendly and approachable.
Do we undercut the competition?
We do not want to be the cheapest but simply give value for money. Of course clients are price-sensitive but we have found that they are much more concerned about service levels. Clients return to us as a result of good service, not because we are always prepared to undercut the competition.« Go backContact us »