She had a share in a ground floor timeshare apartment – she needed to be on the

ground floor because she was partially wheelchair dependent. However, when she arrived she was told that the ground floor apartment wasn’t ready so she reluctantly agreed to stay in another apartment which involved having to go upseveral steps.

The timeshare company fitted a metal ramp so she could get to the door. The ramp was made up of three parts and when the woman walked up the ramp it collapsed underneath her and she fell.

She fractured her right ankle which led to her developing deep vein thrombosis because of her lack of mobility due to the accident. This led to a pulmonary embolism.

Before the accident, she had been a regular customer of the timeshare company and they knew she was unable to manage ste

She claimed the company had been negligent in failing to provide safe access to the apartment.

The company admitted liability and agreed to an out-of-court settlement of £22,000 for her pain, suffering and loss of amenity, as well as the holiday which had been ruined.

Please contact us if you would like more information about making a personal injury claim.

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